Terms of Service - Hostenya


Terms of Service

Our Universal Terms of Use form the foundation of your engagement with Hostenya’s services. This comprehensive guide outlines the rights, obligations, and expectations for all users within our digital ecosystem. By adhering to these terms, you contribute to a secure, ethical, and efficient online environment. This overview provides you with a glimpse into the essential aspects of our Universal Terms of Use, ensuring a clear understanding of your role and responsibilities while using our services.

1. Account Eligibility:

When you choose to register or avail of our services, you are agreeing to the following conditions:

  • Our services are strictly meant for users aged eighteen or above. By accepting this agreement, you confirm that you meet this age requirement.
  • If you engage a third party or use our services on their behalf, you’re ensuring that the third party complies with these terms. You take responsibility for their actions.
  • Safeguard your account details diligently; any activities under your account are solely your responsibility. We disclaim liability for lost or stolen information.
  • During registration, provide accurate, complete, and up-to-date information. We retain the right to cancel your registration if the information is inaccurate or incomplete.
  • We may request documentation to verify your information; failing to provide them may lead to account suspension.

2. Prohibited Activities on Hostenya Servers:

Certain activities on our servers are strictly prohibited and may result in immediate suspension:

  • IRC servers
  • Automated surfing, traffic exchange programs
  • Illegal downloads/uploads, pirated content, warez
  • Bruteforce programs, port scanning, IP scanners
  • Email spamming
  • Investment sites, gambling, pyramid schemes
  • Hacking-related activities
  • Bank debenture trading programs, fraudulent sites
  • Phishing, replicas, fraudulent content
  • Public proxies, TOR exit nodes, anonymizers
  • Virtual currency mining
  • DDoS-prone applications, booters, flood scripts
  • Illegal software, key generators
  • Adult content hosting

3. Usage Policy:

By accepting these terms, you commit to not using our services for:

  • Violating any laws, regulations, or ordinances.
  • Carrying out malicious activities like DoS attacks, viruses, worms, or any disruptive software.
  • Hosting software that overloads our system.
  • Engaging in child exploitation or pornography.
  • Disseminating hate, terrorism, animal cruelty content.
  • Sharing personal information without proper consent.
  • Hosting or using illegal software.
  • Engaging in mail bombing or spamming.
  • Infringing on others’ rights, including intellectual property.

4. Web Hosting Terms and Conditions:

Upon confirmation of web hosting availability, we’ll promptly notify you via email. Invoicing commences on the launch date.

  • You retain the right to cancel if we fail to deliver within 7 days.
  • Safeguard your data through security measures, regular backups, and system updates.
  • Shared hosting customers hold responsibility for their website content.
  • Usage of a credit card for payment necessitates verification; failure may result in account cancellation.
  • We may request documentation for information verification at any point.

5. Outgoing Traffic Terms:

While we provide protection against DDoS attacks, it’s important to note:

  • We’re not responsible if our protection tools prove insufficient.
  • It remains your responsibility to prevent malicious activities on your website.

6. Secure Shell (SSH) Access:

For security reasons, SSH access is disabled by default. If you require SSH access:

  • Contact our technical support team, providing a valid reason for your request.
  • Approval is not guaranteed and may depend on available alternatives and potential risks.
  • Once granted, you’ll receive a static IP for SSH access.
  • Abuse or misuse of SSH access may lead to immediate termination of the access.

7. Dedicated Server and VPS Terms:

Our dedicated server and VPS terms encompass financial and technical aspects, ensuring clarity and adherence to the terms.

  • We’ll notify you about dedicated server availability via email. Invoicing starts upon launch.
  • Delivery usually occurs within 3 days; some products may require more time.
  • If we fail to provide service within 7 days, you can cancel and request a refund.
  • You’re responsible for data security and software installations.

8. Protection from Dos and Dodos Attacks:

Our protection against DDoS attacks is available, but with certain caveats:

  • We provide protection, but it may not cover all types of attacks.
  • You’re responsible for addressing other security vulnerabilities.

9. IP Address Booking and Usage:

Additional IP addresses can be requested by customers with dedicated servers or VPS:

  • IP addresses cannot be sold to third parties.
  • IP address switching is possible with verification.
  • You’re responsible for complying with IP address usage terms.

10. Termination:

You have the right to terminate IPs, subject to certain conditions:

  • Termination is allowed, but fees may apply.
  • IPs with negative reputations or blacklisted IPs may require additional steps for termination.

11. Refund Terms:

Our refund policy ensures a 30-day money-back guarantee for cPanel Shared Hosting and Reseller Hosting services:

  • Certain fees, including IP address, licenses, domain registration, and SSL certificates, are non-refundable.
  • Dedicated server and VPS fees, as well as SSL certificates and setup fees, are non-refundable.

12. Domain and IP Ownership:

It’s important to clarify ownership:

  • We retain ownership of all IP addresses assigned to you.
  • Domain registration, renewal, and transfer fees are non-refundable.
  • If you obtain an IP address from us, you must ensure it complies with our policies.

13. Liability and Responsibility:

Your responsibilities extend to various aspects:

  • You are solely liable for activities under your account, including content and data transmission.
  • We bear no responsibility for the content you transmit through our services.
  • You agree to indemnify us from any claims arising from your use of our services.
  • Our liability is limited to direct damages and excludes indirect or consequential damages.

Your commitment to these Universal Terms of Use strengthens the Hostenya community and ensures a safe and ethical online experience for everyone. If you have questions or require clarification about any aspect of these terms, please contact our support team. Thank you for choosing Hostenya as your online service provider.

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